Director of Operations
Erin, a Registered Kinesiologist, began her career as a clinical Kinesiologist developing and implementing Return to Work and Work Hardening Programs and providing exercise programs to private and STD/LTD clients for 4 years. Erin discovered her passion for disability management services when she was given the opportunity to manage an assessment company for two years. Erin joined CVE in 2013 and started as a Quality Assurance Specialist, progressing to Director of Operations. Erin oversees day-to-day operations in all departments and CVE as a whole, establishing procedures, maintaining systems, and completing file reviews/audits, while working to maintain key performance indicators and ensuring high quality customer service. Erin chose to work with CVE because of their small company feel driven by stellar customer service, a team-oriented approach, and an inspiring reputation of success within the community.
Julie started with CVE Inc. in 2014 and has been an integral part of the Intake Team, before transitioning into the role of Office Administrator. Her role as a front line professional is to work with clients to ensure referral requests are fulfilled logically and efficiently. This activity requires attention to detail and time management skills among others. She can often be seen juggling many tasks at once, but tries her best to keep a smile on her face.